Refunds & Cancellations

Cancellations: We accept cancellations at anytime for Gift Cards Only. We also except canceled orders up to 2-12 hours after the order was placed, once an order is placed, your order has started processing. You will need to follow our standard return procedure. We will only accept returns if the item is defected, unworn, or altered in anyway and the merchandise can be re-stocked and re-sold.

 

Please Note: Our merchandise has been tested and retested. We will only accept returns if the item is defected, unworn, or hasn't been altered in anyway and the merchandise can be re-stocked and re-sold. Please contact us before returning item(s) in order to receive the return shipping address and other instructions. For returns for mistakes made by the store, we will pay for the return shipping, if the customer decides they do not want the merchandise for any reason and the hair has not been worn and is in resalable condition, customers will pay the return shipping fee.

 

RETURNS FOR WIGS THAT HAVE BEEN WORN OR ALTERED IN ANY WAY WILL NOT BE REFUNDED FOR ANY REASON!

 

NOTE: OUR HUMAN HAIR HAS BEEN TESTED AND RE-TESTED, WE GUARANTEE 100% VIRGIN HUMAN HAIR. WE WILL ONLY ACCEPT RETURNS IF THE WIGS ARE UNWORN AND IN RESALABLE CONDITION.

 

We will not accept the return or exchange of any hair products that have been worn, washed, used, lace cut damaged in any way. Also, if any hair styling or caring products (e.g. hair spray, dye, conditioner, etc.) are placed on them or if they are styled or heat-treated in any way, they will not qualify for an exchange or refund. Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

 

You MUST follow the process below or we will not be able to process your refund. These guidelines must be followed or you will not receive a refund. Within 30 days of receiving the product, contact us with a photo or video explaining the issue and whether you want a refund or replacement.

 

We will review the claim and contact you within 48 hours if we need more information. If Approved, we will refund or resend the item, you may also be asked to return the product. All returns will be paid by the customer and there is a 15% restocking fee. Unless you have received a return shipping label from customer service. If there is a defect in the item, Emperfekt Hair will pay for the return shipping.

 

USPS must received the returned item within 2 business days of receiving the return shipping label. If you have not mailed the merchandise back within the 2 day period, no refund will be issued.

 

There is a 15% restocking fee. Unless this fee is waived by Emperfekt Hair.

 

Where do I send returns? Please contact our Support Service to get the returned address: support@emperfekthair.com.

 

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

All returns must be unused and in condition to resale. If the hair has been damaged or altered in anyway, no refund will be issued.

 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, immediately, the refund may take anywhere from 2-7 days depending on your bank or credit card processor.